Knowledge Base

Create an Account

1. Create an account. Use your SUNet@stanford.edu email.
   • You must use your SUNet email, not an alias; and an @stanford.edu email, not @law.stanford.edu.
2. Open the "Refinitiv Email Verification" email and click on the link to continue.
3. Enter your first and last name.
4. In the Reference drop-down menu, select your affiliation: Student or Faculty, Staff, or PhD.
5. In the Optional add-ons drop-down menu, select SDC Academia Workspace - All User Access.
6. Check the box to agree to the Privacy Statement and click Register Now.
7. In ~20 minutes you'll get a welcome email from LSEG (formerly Refinitiv) that confirms your account is ready. Please be patient and wait for this email before trying to connect to LSEG Workspace Check your spam folder if you don't see it.

Connect to LSEG Workspace

Always use a link on the GSB Library's website so you are recognized as a Stanford user.

• Connect to LSEG Workspace (Chrome, Edge, or Safari are recommended)

Learn how to access the Excel Add-In.

License Terms

• LSEG Workspace is only available to current Stanford faculty, staff, and students.
• LSEG Workspace can only be used for academic purposes. You may not use it for any kind of commercial purposes, including internships or consulting work.
• You may download content for specific academic research projects. Once the project is completed, the content needs to be deleted.

Troubleshooting

Unable to See/Download Content

Error: "Sorry, we could not find the item you requested. Please try again."

• Clear your browser cookies/cache and/or use an incognito browser and try again.

Issues Logging In

Error: "Refinitiv Workspace is configured to log in using your company credentials. You either do not have access to Refinitiv Workspace or the authentication process failed."

• You must create an account using the instructions above. If you only just created it, please wait ~20 minutes and try again.
• If you still get the error, Ask Us for assistance and provide as many details as possible.

Error: "Incorrect user ID or password."

• You shouldn't be logging into LSEG Workspace with a username or password. Once you have an account, use one of the links on the GSB Library's website to connect to LSEG Workspace using your Stanford credentials.

Analyst Report Limits

LSEG Workspace contains a premium package of analyst reports called After Market Research (formerly known as Investext).

• Each user is limited to view/download 150 billable pages of After-Market Research reports per day. Before you view/download page(s), you'll see a pop up asking if you want to continue based on how many pages you have left. Please plan ahead accordingly and see our tips on getting analyst reports.
• There is a retail dollar amount associated with these reports. While this is not something you will be charged, if our overall usage limit is reached it could jeopardize our access. Please be mindful of your usage and only use what you need.
• Faculty: We have a limited number of expanded After-Market Research licenses available; Ask Us for more information.